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Cover Image for Conversational Agents in Organisations

Siddharth Patel, Yi-Te Chiu, Mohammad Khan, Jean-Grégoire Bernard, Talitakuum Ekandjo

Nov 01, 2021

Conversational agents (CAs) promise to create significant organisational value, by transforming how organisations operate and serve customers. Yet, the malleability of this technology poses challenges to both researchers and...

Global Information Technology Computer Science and Information Technology IT Research and Theory

Published by: IGI Global